Here at Wink Formula, we want to make sure that you dolls are 100% satisfied with your purchase. We will be happy to accept your return/exchange within 14 days  of you receiving  your order.

CONDITIONS TO QUALIFY FOR RETURN:

1. Returns and Exchanges can only be made for regular priced purchases only and must be made through WWW.WINKFORMULA.COM
2. Discounts (including Discounted Value Kits) were not used in the order.
3. Defected products received (e.g Faulty Magic Liner, etc.)
4. Wrong products received.
5. Strictly within 14 Days of order delivery.

To complete your return, we require your Order Confirmation Email. The full order amount minus the postage charge is available to be refunded. Customers are responsible for the return postage cost (must be registered mail with tracking number to avoid lost packages), all shipping costs are non-refundable.

Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we would be unable to offer you a refund or exchange. We do accept returns if the item is unused and in its original conditions, however, there are exceptions that applies for our Magic Liners and will be reviewed on a case-by-case basis. Overly used-looking products, or products damaged by the customer will not be eligible for refund/exchange.

Any product marked as 'Final Sale' is final and cannot be returned or exchanged.

To expedite your return request, please follow these steps: 

Please send your request to hello@winkformula.com with the subject line “RETURN REQUEST: [your_order_number]”

In the email, please include the:

• Order number
• Reason for return
• Condition of the item
• Photos of the item

Our support team will review the request and will contact you with further instructions.

*Important Note: As our Lashes are handmade, some discrepancies in hair assignment may/will occur. Please keep in mind that handmade lashes will not look symmetrical or exactly identical to the picture on our website due to the different display resolution. If the lashes differ from one another in regards to hair assignment or the picture displayed on our website,  it does not constitute as a "Damaged" item, therefore, replacements requests will be denied. 

For any further questions do drop us an email: hello@winkformula.com or reach out to us here.