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FAQ

 

E-Mail:
hello@winkformula.com

 

Spreading our Fuss-Free Beauty Movement
to all you Queens Worldwide

What is the Life expectancy of the Magic Liner and Lashes?

Every pair of lashes can last over 30 uses with proper care. Avoid water contact with the lashes as they will lose their curl and shape. The lifespan of our Magic Liner is 6 months after opening, and lasts for 60+ uses depending on the amount used each time.

What is the difference between Magic Liner and Lash Glue

Why Choose Magic Liner over Magnetic Liner

Does the Magic Liner come with the lash?

Is the Magic Liner safe?

What makes the Magic Liner work?

Does your Magic Liner work with any lashes?

How do I decide which lash style is best for me?

What are your lashes made of?

Can I wear mascara with Wink Formula lashes?

When are the out of stock products restocking?

Can I change the shipping address for my order?

We will be happy to change the shipping address for you order! Please email our Customer Care team at hello@winkformula.com with your Order Number and the updated address ASAP, as we are only able to make changes to your order if it has not yet entered the packing process. Unfortunately we are also unable to change your shipping address from a domestic address to an International address, or from an International address to a domestic address. Please note that changes to your order may be limited during periods of high order volume, including launches and promotions.

My Order shipped but I need to change the address

Can I modify / cancel my order after I've placed it?

I received a wrong item/ am missing item(s) in my order

Will my package be charged customs/duty fees?

All international orders are subjected to customs and duty fees as defined by the country of import. Unfortunately, we are unable to provide information on whether you may or may not be charged customs/duty fees for your order.

Duties will be determined by the country of import upon arrival of your order based off product value. These fees are not included in your Wink Formula order and/or shipping total.

Wink Formula assumes no responsibility for duties incurred on discounted, promotional or give away items. All fees must be paid by the parcel recipient. By placing an order, you authorize Wink Formula to import your product on your behalf and agree to Wink Formula delegating the import of your products to a third party.

Can my package be redirected to a different address?

How are Shipping rates calculated?

What's your Return Policy?

Here at Wink Formula, we want to make sure that you dolls are 100% satisfied with your purchase. We will be happy to accept your return/exchange within 14 days of you receiving  your order.

To complete your return, we require a receipt or proof of purchase. The full order amount minus the postage charge is available to be refunded. Customers are responsible for the return postage cost (must be registered mail with tracking number to avoid lost packages), all shipping costs are non-refundable.

Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we would be unable to offer you a refund or exchange. We do accept returns if the item is unused and in its original conditions, however, there are exceptions that applies for our Magic Liners and will be reviewed on a case-by-case basis. Overly used-looking products, or products damaged by the customer will not be eligible for refund/exchange.

Any product marked as 'Final Sale' is final and cannot be returned or exchanged.

If goods were damaged upon receipt, you must email us within 24 hours of delivery confirmation. Please email hello@winkformula.com with the subject line: "DAMAGED ITEM" and include your Order Number. Damages resulted due to shipping will be reviewed and we will work with you closely to resolve it in the most reasonable manner possible.

*Important Note: As our Lashes are handmade, some discrepancies in hair assignment may/will occur. Please keep in mind that handmade lashes will not look symmetrical or exactly identical to the picture on our website due to the different display resolution. If the lashes differ from one another in regards to hair assignment or the picture displayed on our website,  it does not constitute as a "Damaged" item, therefore, replacements requests will be denied. 

For any further questions do fill up the "Contact Us" form in this page

If I don't like it, can I exchange it?

Can I use more than one discount code?

Unfortunately, we only allow one discount code per order. Do determine which discount code will work best for you to make sure that you are snagging the best deal :)

How do I use a discount code for the Magic Liner Kit or Mix & Match bundle?

How do I pay for my order?

How does Hoolah work?

Contact Us

Can't find what you're looking for in our FAQ section?
Do drop us a message and our friendly customer care team will revert to you within the next 2 days.

If you have any questions regarding your recent order, do include your order number and your order email confirmation to expedite the process.

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