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FAQ

 

E-Mail:
hello@winkformula.com

 

Spreading our Fuss-Free Beauty Movement
to all you Queens Worldwide

What is the Life expectancy of the Magic Liner and Lashes?

Every pair of lashes can last over 30 uses with proper care. Avoid water contact with the lashes as they will lose their curl and shape. The lifespan of our Magic Liner is 6 months after opening, and lasts for 60+ uses depending on the amount used each time.

What is the difference between Magic Liner and Lash Glue

Why Choose Magic Liner over Magnetic Liner

Does the Magic Liner come with the lash?

Is the Magic Liner safe?

What makes the Magic Liner work?

Does your Magic Liner work with any lashes?

How do I decide which lash style is best for me?

What are your lashes made of?

Can I wear mascara with Wink Formula lashes?

When are the out of stock products restocking?

Can I change the shipping address for my order?

We will be happy to change the shipping address for you order! Please email our Customer Care team at hello@winkformula.com with your Order Number and the updated address ASAP, as we are only able to make changes to your order if it has not yet entered the packing process. Unfortunately we are also unable to change your shipping address from a domestic address to an International address, or from an International address to a domestic address. Please note that changes to your order may be limited during periods of high order volume, including launches and promotions.

My Order shipped but I need to change the address

Can I modify / cancel my order after I've placed it?

I received a wrong item/ am missing item(s) in my order

When will my order ship from the time I order?

Please allow up to 2 business days for your order to be processed from our warehouse prior to shipment. Orders are not shipped on weekends or holidays.

* During New Product Launch, Holidays, or Sale events, it may take 5-7 business days for your order to be processed.

How long does delivery take?

Will my package be charged customs/duty fees?

Can my package be redirected to a different address?

How are Shipping rates calculated?

Can I use more than one discount code?

Unfortunately, we only allow one discount code per order. Do determine which discount code will work best for you to make sure that you are snagging the best deal :)

I forgot to key in my discount code!

How do I pay for my order?

How does Hoolah work?

Contact Us

Can't find what you're looking for in our FAQ section?
Do drop us a message and our friendly customer care team will revert to you within the next 2 days.

If you have any questions regarding your recent order, do include your order number and your order email confirmation to expedite the process.

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