New Kalles FAQ
What is the Life expectancy of the ProWink™ Liner and Lashes?
Every pair of ProWink™ lashes can last over 60 uses with proper care. Avoid water contact with the lashes as they will lose their curl and shape. The lifespan of our ProWink™ Liner is 6 months after opening, and lasts for 60+ uses depending on the amount used each time.
What is the difference between ProWink™ Liner and Lash Glue?
1. Zero Drying Time, and still being able to easily adjust your lashes for that perfect fit.
Zero sloppy glue-y mess getting into your natural lashes (which translates to zero chance of ripping them out when you remove your falsies).
3. Zero crusty glue residue left all over your lashes, which means you get many more uses out of them.
4. Our new 3 in 1 ProWink™ Liner is now formulated to nourish your natural lashes as well!
Why Choose ProWink™ Liner over Magnetic Liner?
Magnetic eyeliner did shake up the falsies space, but this is the new revolution.
ProWink™ Liner holds your lashes stronger and longer, and zero need for heavy magnets on your lashes means they're lighter, AND you can technically use any lashes (including magnetic lashes with our Black ProWink™ Liner).
Because ProWink™ Liner is so superior to magnetic eyeliner, we invite you to experience the magic for yourself backed with our 14-Day Risk Free Money-Back Guarantee!
Does the lash come with the ProWink™ Liner?
Our ProWink™ Liner does not come with the lash with the exception of our Bundles that offers discounts. Check out our bundle deals HERE
Is the ProWink™ Liner safe?
Yes! Our ProWink™ Liner was born as our founder had such sensitive eyes that lash extensions and magnetic lash liner system did not work for her without having pink teary eyes every time. Our ProWink™ Liner formula has been tested for safety and is paraben-free and registered with the HSA. Of course, with any eye cosmetics products, if you have any pre-existing eye conditions, do consult your doctor. We also strongly suggest that you do a patch test to test for any allergic reactions first. For a breakdown of the ingredients, do visit our Ingredients section within the respective product pages.
What makes the ProWink™ Liner work?
Our Glue-Free and Magnetic-Free secret lies in the acrylates copolymer which functions as a firm forming agent to create PSA- Pressure Sensitive Adhesive that bonds our lash band together. PSA also exhibits viscoelastic (viscous and elastic) properties which makes it adjusting and re-sticking your lashes fuss-free :)
Does your ProWink™ Liner work with any lashes?
Yes! Our ProWink™ Liner works with all strip lashes but it does work best with our proprietory ProWink™ lash band (think better grip at the ends of the lashes and reusable for up to 60 times)
In addition, our Black ProWink™ Liner now also works with Magnetic lashes based on the same pressure sensitive adhesive concept (Without the use of iron oxide particles in our formula).
Can I wear mascara with Wink Formula lashes?
We recommend prep-ing your lashes with mascara before applying your Wink Formula lashes so that your natural lashes will blend in more seamlessly. However, we do not recommend putting mascara directly on our lashes as it will distort the shape and shorten the life span of your lashes.
Can I use more than one discount code?
Unfortunately, we only allow one discount code per order.
Do determine which discount code will work best for you to make sure that you are snagging the best deal :)
I forgot to key in my discount code!
Unfortunately, we will not be able to cancel your order or honor any requests for orders that did not use a discount code/ not placed with our bundle deal, as this would be unfair to our other customers. We're so sorry for any inconvenience and appreciate your understanding!
We will be happy to change the shipping address for you order! Please email our Customer Care team at firstname.lastname@example.org with your Order Number and the updated address ASAP, as we are only able to make changes to your order if it has not yet entered the packing process. Unfortunately we are also unable to change your shipping address from a domestic address to an International address, or from an International address to a domestic address. Please note that changes to your order may be limited during periods of high order volume, including launches and promotions.
So sorry for the issue! You would have to contact the delivery carrier directly and liaise with them for the change in address. If your package returns to us due to an incorrect address, it will be cancelled and refunded, though you will not receive a refund on shipping costs; you will be notified via email if this happens.
Unfortunately, no. Once an order has been placed, you are unable to cancel or modify the order. So sorry for any inconvenience!
Oh no! We are terribly sorry for the mix up! Please contact our Customer Care Team by filling up the "Contact Us" section in this page within 48 hours of receiving your order so that we may help you further. Please note that you may be required to provide photos of your goodies in order for our team to best assist you.
Please allow up to 2 business days for your order to be processed from our warehouse prior to shipment. Orders are not shipped on weekends or holidays.
* During New Product Launch, Holidays, or Sale events, it may take 5-7 business days for your order to be processed.
All international orders are subjected to customs and duty fees as defined by the country of import. Unfortunately, we are unable to provide information on whether you may or may not be charged customs/duty fees for your order.
Duties will be determined by the country of import upon arrival of your order based off product value. These fees are not included in your Wink Formula order and/or shipping total.
Wink Formula assumes no responsibility for duties incurred on discounted, promotional or give away items. All fees must be paid by the parcel recipient. By placing an order, you authorize Wink Formula to import your product on your behalf and agree to Wink Formula delegating the import of your products to a third party.